Legal & Flight Policies

Changes or cancellations are subject to the specific cancellation policy of your booking. Please refer to the cancellation terms provided with your confirmation for details.

Yes, a no-show occurs if passengers, including their pets, do not arrive at the aircraft at least 20 minutes before boarding with all required documents. No-shows are subject to a 100% cancellation fee.

Your initial quote will include the cost of the charter and pet travel documentation fee (unless otherwise advised), along with any services you request during the inquiry process, such as hotel bookings or special arrangements. Should you require additional services or changes after your booking is confirmed, some extra charges may apply.

These may include:

• Special catering requests
• Aircraft deicing
• Wi-Fi or in-flight satellite phone usage
• Changes to the itinerary or extended wait times
• Additional cleaning fees related to pet transportation, if necessary

Rest assured, our team will always inform you of any additional charges upfront to ensure complete transparency and satisfaction throughout your journey.

All flights are subject to operational conditions, such as securing international overflight and landing permits, airport slots, and parking. In the rare case of a delay or cancellation due to force majeure, safety concerns, or other unforeseen factors, we’ll notify you as soon as possible and work to resolve the situation.

For shared charters, flights are also subject to meeting the minimum passenger requirement before they can be confirmed.

If your flight is canceled due to circumstances beyond our control, such as weather conditions or regulatory restrictions, we will work with our partners to minimize disruptions and explore alternative solutions.