You can begin the booking process by submitting an inquiry through the "Plan Your Journey" form on our homepage, by messaging us on WhatsApp, or by emailing [email protected]. Within 24 business hours, your Personal Travel Coordinator will reach out to discuss your journey and prepare a tailored proposal.

Once you submit your request, your Personal Travel Coordinator will reach out within 24 business hours. For private charter requests, we'll discuss your needs in detail, then search for available aircraft options through our network of certified operators and present tailored recommendations for your trip. For shared charter requests, we'll review your flexibility and let you know if there are matching flights currently in pooling, or other passengers on our list with similar routes and timing. If nothing matches just yet, we'll keep your request on file and let you know when something suitable becomes available.

While we can assist with last-minute bookings, provided all pet travel documentation and travel requirements have already been met, we always recommend planning ahead. Travelling with pets often requires lead time for pet travel documentation to be processed. Lead time varies significantly depending on the route - some destinations require days, weeks, or months of preparation. Your Personal Travel Coordinator can advise on the specific timeline once we know your route.

For private charter, we arrange pet travel to and from a wide range of destinations worldwide. For shared charter, we operate on selected routes that we plan based on demand. Tell us your preferred routes and we'll coordinate the logistics, including aircraft selection, permits, and pet travel documentation where applicable.

Travel requirements vary depending on your origin and destination and may include vaccination records, microchip identification, health certificates, import or export permits, and pre-departure tests. If your booking includes pet travel documentation support, either as part of your package or as an add-on, our team handles the paperwork and guides you through what's needed.

We offer pet travel documentation as part of our service. The structure depends on your booking:

• For private charter, pet travel documentation support is available when requested.
• For shared charter, some routes include pet travel documentation by default; others offer it as an add-on. The exact arrangement is noted in each route's details.
• For corporate program engagements, pet travel documentation handling is fully customizable to your organization's needs.

If you'd prefer to handle pet travel documentation yourself, that's also an option. Your Personal Travel Coordinator will clarify what fits your specific booking.

Fly JetPets accommodates most sizes and breeds of pets, with aircraft options selected to ensure space and comfort. While there are no breed restrictions on our flights, individual countries may have regulations prohibiting the entry of certain breeds. Our team can assist you in determining whether your pet's breed is permitted in your destination country. Please note that we do not transport endangered or illegal species, and all pets must comply with international travel regulations.

For private charter, the number of pets is generally limited by the aircraft you book, let us know how many pets you're travelling with and we'll select an aircraft accordingly. For shared charter, each standard package includes one passenger plus one pet of any size, or one passenger plus two pets each under 23kg. If your arrangement exceeds this, we may be able to accommodate subject to space and aircraft capacity, with additional charges applying.

The payment process depends on your booking type:

• For private charter, full payment is required to secure the aircraft.
• For shared charter departing more than six months from the date of booking, a 50% deposit is required to secure your booking, with the remaining 50% due as soon as the flight is officially confirmed. For shared charter within six months, full payment is required at the time of booking.

Your booking confirmation will clearly outline the payment terms applicable to your specific booking.

Our primary payment method is wire transfer, in the currency specified in your quote, paid directly to our company bank account under the registered name Fly JetPets FZCO. We also accept credit card payments via a secure payment processing partner. Please note that a transaction fee applies, depending on the currency and card type.

Changes and cancellations are subject to the cancellation policy of your booking. Please refer to the specific cancellation terms on your booking. Contact your Personal Travel Coordinator as soon as possible if you need to make adjustments, we'll do our best to accommodate your needs.